UGC NET Syllabus for Management (including Business Administration Management / Marketing / Marketing Management / Industrial Relations and Personnel Management / Personnel Management / Financial Management / Co-operative Management), Code No: 17
Management: Management in business and organizations is the function that coordinates the efforts of people to accomplish goals and objectives using available resources efficiently and effectively. Management comprises planning, organizing, staffing, leading or directing, and controlling an organization or initiative to accomplish a goal. Resourcing encompasses the deployment and manipulation of human resources, financial resources, technological resources, and natural resources. Management is also an academic discipline, a social science whose object of study is the social organization. The verb 'manage' comes from the Italian maneggiare (to handle, especially tools), which derives from the Latin word manus (hand). The French word mesnagement (later ménagement) influenced the development in meaning of the English word management in the 17th and 18th centuries.
Question Pattern: There will be two question papers - UGC NET Examination in Management, Paper II and Paper III. Paper II will have 100 marks in total whereas Paper III will have 150 marks in total. Paper II will cover fifty (50) objective type questions, whereas the Paper III will have seventy five (75) objective type questions, each question carrying two (2) marks. All questions are compulsory in both the papers. The objective type questions will include multiple choices, matching type, true / false and assertion-reasoning type.
Unit – I
Managerial Economics – Demand Analysis
Cost – Output Relations
Macro – Economics
National Income Concepts
Infrastructure – Management and Policy
Unit – II
The concept and significance of organisational behaviour – Skills and Roles in an organisation – Classical, Neo – Classical and Modern Theories of Organisational Structure – Organisational Design – Understanding and Managing individual behaviour personality – Perception – Values – Attitudes – Learning – Motivation.
Understanding and Managing Group Behaviour, Processes – Inter – personal and group dynamics – Communication – Leadership – Managing change – Managing conflicts.
Unit – III
Concepts and perspectives in HRM; HRM in changing environment.
Human Resource Plarming – Objectives, Process and Techniques.
Job analysis – Job Description.
Selecting Human Resources.
Induction, Training and Development.
Exit policy and Implications.
Performance Appraisal and Evaluation.
Industrial Relations and Trade Unions.
Dispute Resolution and Grievance Management.
Labour Welfare and Social Security Measures.
Unit – IV
Financial Management – Nature and Scope.
Valuation Concepts and Valuation of Securities.
Capital Budgeting Decisions – Risk Analysis.
Capital Structure and Cost of Capital.
Dividend Policy – Determinants.
Long – Term and Short – Term Financing Instruments.
Mergers and Acquisitions.
Unit – V
Marketing Environment and Environment Scanning; Marketing Information Systems and Marketing Research; Understanding Consumer and Industrial Markets; Demand Measurement and Forecasting; Market Segmentation – Targeting and Positioning; Product Decisions, Product mix, Product Life Cycle; New Product Development; Branding and Packaging; Pricing Methods and Strategies.
Promotion Decisions – Promotion mix; Advertising; Personal Selling; Channel Management; Vertical Marketing Systems; Evaluation and Control of Marketing Effort; Marketing of Services; Customer Relation Management;
Uses of Internet as a Marketing Medium – Other related issues like branding, market development, Advertising and retailing on the net.
New issues in Marketing.
Unit – VI
Role and Scope of Production Management; Facility Location; Layout Planning and Analysis; Production Planning and Control – Production Process Analysis; Demand Forecasting for Operations; Determinants of Product mix; Production Scheduling; Work measurement; Time and Motion Study; Statistical Quality Control.
Role and Scope of Operations Research; Linear Programming; Sensitivity Analysis; Duality; Transportation Model; Inventory Control; Queueing Theory; Decision Theory; Markov Analysis; PERT / CPM.
Unit – VII
Probability Theory; Probability distributions – Binomial, Poisson, Normal and Exponential; Correlation and Regression analysis; Sampling theory; Sampling distributions; Tests of Hypothesis; Large and small samples; t z, F, Chi – square tests.
Use of Computers in Managerial applications; Technology issues and Data processing in organizations; Information systems; MIS and Decision making; System analysis and design; Trends in Information Technology; Internet and Internet – based applications.
Unit – VIII
Concept of Corporate Strategy; Components of Strategy Formulation; Ansoffs Growth Vector; BCG Model; Porter’s Generic Strategies; Competitor Analysis; Strategic Dimensions and Group Mapping; Industry Analysis; Strategies in Industry Evolution, Fragmentation, Maturity, and decline.www.netugc.com
Competitive strategy and Corporate Strategy; Transnationalization of World Economy; Managing Cultural Diversity; Global Entry Strategies; Globalisation of Financial System and Services; Managing International Business; Competitive Advantage of Nations; RTP and WTO.
Unit – IX
Concepts – Types, Characteristics; Motivation; Competencies and its development; Innovation and Entrepreneurship; Small business – Concepts Government policy for promotion of small and tiny enterprises; Process of Business Opportunity Identification;
Detailed business plan preparation; Managing small enterprises; Planning for growth; Sickness in Small Enterprises; Rehabilitation of Sick Enterprises; Intrapreneurship (Organisational Entrepreneurship).
Unit – X
Ethics and Management System; Ethical issues and Analysis in Management; Value based organisations; Personal framework for ethical choices;
Ethical pressure on individual in organisations; Gender issues; Ecological consciousness; Environmental ethics; Social responsibilities of business; Corporate governance and ethics.
[Elective / Optional]
Elective – I
Human Resource Management (HRM) – Significance; Objectives; Functions; A diagnostic model; External and Internal environment;
Forces and Influences; Organizing HRM function.
Recruitment and Selection – Sources of recruits; Recruiting methods; Selection procedure; Selection tests; Placement and Follow-up.
Performance Appraisal System – Importance and Objectives; Techniques of appraisal system; New trends in appraisal system.
Development of Personnel – Objectives; Determining Needs; Methods of Training & Development programs; Evaluation.
Career Planning and Development – Concept of career; Career planning and development methods.
Compensation and Benefits – Job evaluation techniques; Wage and salary administration; Fringe Benefits; Human resource records and audit.
Employee Discipline – importance; causes and forms; Disciplinary action; Domestic enquiry.
Grievance Management – Importance; Process and Practices; Employee Welfare and Social Security Measures.
Industrial Relations – Importance; Industrial conflicts; Causes; Dispute settlement machinery.
Trade Unions – Importance of Unionism; Union leadership; National Trade Union Movement.
Collective Bargaining – Concept; Process; Pre-requisites; New trends in collective bargaining.
Industrial Democracy and Employee Participation – Need for industrial democracy; Pre – requisites for industrial democracy; Employee Participation – Objectives; Forms of Employee Participation.
Future of Human Resource Management.
Elective – II
Marketing – Concept; Nature and Scope; Marketing myopia; Marketing mix; Different environments and their influences on marketing; Understanding the customer and competition.
Role and Relevance of Segmentation and Positioning; Static and Dynamic understanding of BCG Matrix and Product Life Cycle; Brands – Meaning and Role; Brand building strategies; Share increasing strategies.
Pricing objectives; Pricing concepts; Pricing methods.
Product – Basic and Augmented stages in New Product Developments
Test Marketing Concepts.
Promotion mix – Role and Relevance of advertising Sales promotion – media planning and management.
Advertising – Planning, execution and evaluation.
Different tools used in sales promotion and their specific advantages and limitations.
Public Relations – Concept and Relevance.
Distribution channel hierarchy; Role of each member in the channel; Analysis of business potential and evaluation of performance of the channel members.
Wholesaling and Retailing – Different types and the strengths of each one; Emerging issues in different kinds of retailing in India.www.netugc.com
Marketing Research – Sources of Information; Data Collection; Basic Tools used in Data Analysis; Structuring a Research Report.
Marketing to Organisations – Segmentation Models; Buyer behaviour models; Organisational, buying process.
Consumer Behaviour theories and models and their specific relevance to marketing managers.
Sales Function – Role of technology in automation of sales function Customer relationship management including the concept of ‘Relationship Marketing’.
Use of internet as a medium of marketing; Managerial issues in reaching consumers / organisation through internet.
Structuring and managing marketing organisations.
Export Marketing – Indian and global context.
Elective – III
Nature and Scope of Financial Management.
Valuation Concepts – Risk and Return; Valuation of Securities; Pricing Theories – Capital asset pricing model and Arbitrage pricing theory – Understanding financial statements and analysis thereof.
Capital budgeting decisions; Risk analysis in capital budgeting and Long – Term sources of finance.
Capital Structure – Theories and Factors; Cost of capital.
Dividend Policies – Theories and Determinants.
Working Capital Management – Determinants and Financing; Cash management; Inventory management; Receivables management.
Elements of Derivatives.
Corporate risk management.
Mergers and Acquitions.
International Financial Management.
Elective – IV
India’s Foreign Trade and Policy; Export promotion policies; Trade agreements with other countries; Policy and performance of Export zones and Export – oriented units; Export incentives.
International marketing logistics; International logistical structures; Export Documentation framework; Organization of shipping services; Chartering practices; Marine cargo insurance.
International financial environment; Foreign exchange markets; Deterrnination of exchange rates; Exchange risk measurement; International investment; International capital markets; International Credit Rating Agencies and Implications of their ratings.
WTO and Multilateral trade agreements pertaining to trade in goods; trade in services and TRIPS; Multilateral Environmental Agreements (MEAs); International Trade Blocks – NAFTA, ASEAN, SAARC, EU, WTO and Dispute Settlement Mechanism.
Technology monitoring; Emerging Opportunities for Global Business.