Document Delivery Service (DDS): The requested material for DDS may be articles from journals, papers from conference proceedings, any other materials required for academic and research purposes, depending on the availability. Modern computer and telecommunication technology made it possible to transfer the electronic text of the document to long distances at extremely fast speed.
a) Definition: DDS is concerned with the supply of document to the user on demand either in original or its photocopies irrespective of the location and form of original document. The Document Delivery Centre (DDC) on demand, deliver the copies of papers from learned journals, conference proceedings and other material available in their collection. Every DDC will also make the required effort to procure and supply the paper from other institution.
b) Need: The need for DDS felt due to ever increasing subscription cost of learned journal that leads to a situation where no library can hold every item required to meet the needs of its user.
c) DDS Providers: The British Library Document Supply Centre, Boston and University Microfilm International, Ann Arbor provide the DDS at international level.
In national level, INFLIBNET Centre in collaboration with the following universities provides DDS. The role of INFLIBNET here is mainly to act as a catalyst in promoting this service.
* Banaras Hindu University, Varanasi: For the region of Arunachal Pradesh, Assam, Bihar, Manipur, Meghalaya, Nagaland, Sikkim, Tripura, Uttar Pradesh.
* University of Hyderabad, Hyderabad: For the region of Andhra Pradesh, Madhya Pradesh, Orissa, West Bengal.
* Indian Institute of Science, Bangalore: For Karnataka, Kerala, Lakshadeep, Pondicherry, Tamilnadu.
* Jawaharlal Nehru University, New Delhi: Covers Delhi, Haryana, Rajasthan.
* Punjab University, Chandigarh: Covers Chandigarh, Himachal Pradesh, Jammu & Kashmir, Punjab.
* Tata Institute of Social Science, Mumbai: Includes Diu and Daman, Goa, Gujarat, Maharashtra.
d) Placing Request and Delivering the Material: The request, listing the items required with complete bibliographical information are generally made using Email, normal letter by post, fax, telephone (in case of urgency) or requests in person. The delivery is also made accordingly.
e) Charging Pattern: Some DDS services are provided on No Profit – No Loss Basis while others are on profit. Each Document Delivery Centre makes best effort to deliver the requested materials as early as possible. The fee for the service is charged depending on the type of members and mode of delivery (electronic copies through email / print out copy of electronic document / photocopy (Xerox) of printed material by hand scanning the printed page through electronic / photocopy of printed material by Fax / Courier / speed post). The members and associated member libraries of DDC can make the payment on supply of requested materials. However, there is some time bound to settle the account. All non-member, commercial organizations and individuals will have to pay in advance. To avoid the delay and paper work, in many case it is suggested that a deposit account with a minimum of amount may be opened. In today’s era many DDC also have the facility of online transfer of money through credit card or internet banking while some others are still functioning by taking account of the Demand Draft, cheque or by cash.
f) Let Us Sum Up: The requesting library / individual for the DDS will have to follow the copyright regulations and therefore will have to give an undertaking in the request itself that the requested material will be used only for academic and research purpose and not for any commercial gains.